Shane W Watson
Service Desk Analyst, Information Technology and Services
Shane W Watson is an Information Technology Professional at Glazer's Beer and Beverage
Shane W Watson's Bio:
Shane W Watson's Experience:
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Service Desk Analyst at Glazer’s Beer and Beverage
July 2016 - Present | Dallas, TexasBegan employment with Glazer's Beer and Beverage in a team of two technicians, after Glazer’s Distributors merged with Southern Wine and Spirits. Provided helpdesk and deskside support for local and remote users. • Managed Dell KACE 1000 server to monitor endpoints and distribute both software and patches to endpoints as needed. • Setup and maintained Dell KACE 2000 server to streamline reimaging. • Wrote PowerShell and batch scripts to aid with reimaging. • Utilized the MS Office 365 Admin Panel to manage accounts apply licenses, etc.
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Service Desk Analyst (Tier 2) at Glazer's Distributors
September 2015 - July 2016 | Dallas, TexasProvided helpdesk and deskside support for local and remote users, including executive support. • Provided on-call support for C-suite executives. • Used PowerShell to grant permission to resources and email distribution groups. • Utilized the MS Office 365 Admin Panel to manage accounts. • Gave assistance to Technicians as needed. • Served as Communication Leader Co-chair of the General Office Diversity and Inclusion Leadership Council
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Service Desk Technician at The InSource Group
October 2014 - August 2015 | Dallas, TexasContracted under The InSource Group for Glazer's. • Utilized Active Directory to assist customer by resetting password, unlocking accounts, adding/removing users from groups, and moving computers into specific organizational units. • Provided phone and deskside support to all internal customers, including executive support.
Shane W Watson's Education:
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PluralSight
2018 – 2019Activities: Pluralsight - Security Analyst Role IQ - Level 3 Pluralsight - Server Administrator Role IQ - Level 2 Server Maintenance Fundamentals | Active Directory Administration | Computer Maintenance Fundamentals | Windows PowerShell: Essentials | Networking Fundamentals (N10-007) | Windows Server Management | Security Fundamentals | Group Policy Administration | Using Microsoft Office 2016 -
University of Phoenix
2007 – 2011MastersConcentration: Information TechnologyActivities: IT INFRASTRUCTURE CMGT/554 | NETWORK AND TELECOMMUNICATIONS CONCEPTS NTC/360 | ENTERPRISE SECURITY CMGT/430 COMPUTER NETWORKING IT/230
Shane W Watson's Interests & Activities:
Community Service