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Shane W Watson

Service Desk Analyst, Information Technology and Services

Shane W Watson is an Information Technology Professional at Glazer's Beer and Beverage

Shane W Watson's Bio:

Shane W Watson is an Information Technology Professional with over ten years of experience in helpdesk support, deskside support, and endpoint management. He is diligently working towards becoming a systems administrator. He has worked as a corporate helpdesk for large corporations, as a customer helpdesk for the public, and as deskside support for government institutions and corporations. He has also set up automated system image deployments and endpoint management deployments. Shane W Watson works in Information Technology because he gets to turn someone's day around. Customers come to him with something broken. He gets to change that and change the course of their day. He passionate about removing the shackles from customer's hands. A computer is a tool that works for you, not the other way around. If there is a system or service that allows you to perform better, with less stress, he is all over it. If you want to be unshackled from your laptop, contact Shane W Watson. He would be happy to show you how.

Shane W Watson's Experience:

  • Service Desk Analyst at Glazer’s Beer and Beverage

    Began employment with Glazer's Beer and Beverage in a team of two technicians, after Glazer’s Distributors merged with Southern Wine and Spirits. Provided helpdesk and deskside support for local and remote users. • Managed Dell KACE 1000 server to monitor endpoints and distribute both software and patches to endpoints as needed. • Setup and maintained Dell KACE 2000 server to streamline reimaging. • Wrote PowerShell and batch scripts to aid with reimaging. • Utilized the MS Office 365 Admin Panel to manage accounts apply licenses, etc.

  • Service Desk Analyst (Tier 2) at Glazer's Distributors

    Provided helpdesk and deskside support for local and remote users, including executive support. • Provided on-call support for C-suite executives. • Used PowerShell to grant permission to resources and email distribution groups. • Utilized the MS Office 365 Admin Panel to manage accounts. • Gave assistance to Technicians as needed. • Served as Communication Leader Co-chair of the General Office Diversity and Inclusion Leadership Council

  • Service Desk Technician at The InSource Group

    Contracted under The InSource Group for Glazer's. • Utilized Active Directory to assist customer by resetting password, unlocking accounts, adding/removing users from groups, and moving computers into specific organizational units. • Provided phone and deskside support to all internal customers, including executive support.

Shane W Watson's Education:

  • PluralSight

    Activities: Pluralsight - Security Analyst Role IQ - Level 3 Pluralsight - Server Administrator Role IQ - Level 2 Server Maintenance Fundamentals | Active Directory Administration | Computer Maintenance Fundamentals | Windows PowerShell: Essentials | Networking Fundamentals (N10-007) | Windows Server Management | Security Fundamentals | Group Policy Administration | Using Microsoft Office 2016
  • University of Phoenix

    Masters
    Concentration: Information Technology
    Activities: IT INFRASTRUCTURE CMGT/554 | NETWORK AND TELECOMMUNICATIONS CONCEPTS NTC/360 | ENTERPRISE SECURITY CMGT/430 COMPUTER NETWORKING IT/230

Shane W Watson's Interests & Activities:

Community Service




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